Privacy Policy

Introduction

Welcome to GuardTrac. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our security guard management platform.

Tracking and App Tracking Transparency (ATT)

GuardTrac does not use tracking for advertising purposes, does not use IDFA, and does not link data collected in the app with third-party data for advertising nor share data with data brokers. As such, our iOS mobile apps do not present the App Tracking Transparency (ATT) prompt. If our practices change in the future, we will request consent via ATT prior to any tracking and update this Policy and our App Store disclosures accordingly.

Information We Collect

Location Data (Foreground and Background)

When a security guard is clocked into an active shift within the GuardTrac mobile app, we collect precise location data periodically in both the foreground and background to enable operational features such as reporting and analytics of patrol activity. Location collection pauses when the guard clocks out or the shift ends. Location data is not used for advertising, profiling for ads, or sold/shared with third parties.

• Foreground collection: while the app is open and the guard is clocked in.
• Background collection: while the app is in the background and the guard is clocked in.
• Purpose: operational reporting and analytics for the employing security company.
• Access: only authorized employer administrators can view employee location data.

Background Location

To provide continuous operational visibility during active shifts, the app may collect location in the background while the guard remains clocked in. Users can manage location permissions at any time in iOS Settings. If background access is disabled, certain shift reporting features may be limited.

Permission Requests

When a feature requires access to location, we use clear, neutral wording (e.g., "Continue") and proceed to the system permission prompt to allow the user to make an informed choice. Where helpful, we may display brief educational context before the iOS prompt; users can also adjust permissions later in Settings.

Explanation in the App

Within the app, we explain that location is collected only while a guard is clocked into an active shift and is not visible to employers outside of work hours. We also provide links to iOS Settings where users can review or change their location permissions at any time.

How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our security guard management services
• Process transactions and manage billing
• Communicate with you about our services and updates
• Improve our platform and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• With service providers who assist in our operations
• To comply with legal requirements or court orders
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Staff training on data protection practices
• Secure hosting and infrastructure

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent where processing is based on consent

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you use our services and improve functionality. You can manage your cookie preferences through your browser settings.

Data Retention

We retain certain operational data, including location history associated with active shifts, for as long as your organization maintains an account with us, unless deletion is requested by the organization or required by law. Upon verified request, we will delete or anonymize personal information, subject to any legal retention obligations.

Third-Party Services

Mobile apps: we do not include third-party SDKs for advertising, analytics platforms that use cross-app tracking, or data brokers. Web interface: we use Mapbox for maps and geospatial visualization; Mapbox is used to render maps and is not used by GuardTrac for advertising or cross-app tracking. Third-party providers act as processors on our behalf, and their privacy policies apply to their services.

Legal Bases and Regional Disclosures

We primarily serve customers in the United States, including California. If and to the extent we process personal data of individuals protected by the EU/UK GDPR, our lawful bases include performance of a contract (to provide our services), legitimate interests (to secure, improve, and operate the services), and consent where required (e.g., for optional features). California residents can find additional information about their rights below.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to request access to, deletion of, or correction of your personal information, and to know the categories of personal information collected, sources, purposes, and disclosures. GuardTrac does not sell or share personal information as defined by CCPA/CPRA. You may exercise your rights by contacting us at info@guardtrac.com. We will verify your request consistent with applicable law and respond within required timeframes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: